aps3 participant support officer.

• 12-month contract offering full-time hours (37.5 per week)
• Hourly rate of $37.36 + super.
• Opportunities to expand your knowledge of government processes and build your career in public service.
• A supportive team environment with potential for contract extension.

About the Role: As an APS3 Participant Support Officer, you will be the first point of contact for participants, providing vital support and assistance in a face-to-face environment. Your responsibilities will include answering enquiries, scheduling appointments, assessing eligibility for payments, and performing system entries. You will also provide crucial administrative support to the wider team, ensuring seamless operations.

Key Responsibilities:

• Engage directly with participants, addressing their needs, booking appointments, and providing information.
• Assess eligibility and manage access to various payments and services.
• Provide counter/reception support, including assistance at self-service kiosks and managing online inquiries.
• Coordinate office appointments and ensure the smooth operation of office facilities.
• Conduct research and prepare reports and correspondence as required.
• Ensure the accessibility and preparedness of office facilities for participant use.

About You: We are seeking candidates with strong communication skills, high levels of resilience, and the ability to manage challenging conversations in a professional and empathetic manner.

Key Skills & Qualifications:

• Australian Citizenship (mandatory).
• Previous experience in a client support or customer service role.
• Proven ability to manage high workloads and deliver under pressure.
• Strong communication and interpersonal skills
• Proficiency in Microsoft Office (Word, Excel, Outlook, Teams) and a willingness to learn new systems.
• Experience within Government or Disability sectors is highly regarded but not essential.

Apply directly using the link provided.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.