APS3 Participant Support Officer Hourly Rate: $38.89 + Super Contract Length: 12-month assignment with the possibility of extension (31st December 2027)Start date: ASAPFull-Time Hours: 8:30am to 4:30pm, Monday to Friday; Onsite all 5 daysLocation: Windsor NSWStart Date: ASAP, pending clearancesAustralian Citizenship is a mandatory requirementAbout the Role:The APS3 Participant Support Officer is a crucial first point of contact for participants and
Reporting to the ICT Operations Manager - Business Systems, you will deliver operational support across core ICT infrastructure, server environments, and end-user devices and collaborate with ICT leadership to enhance future technology strategies.Key ResponsibilitiesEnd-User & System Support: Provide exceptional remote and face-to-face technical support to staff and contractors. Resolve ITIL-aligned service desk tickets, manage escalations, and maintain