Reporting to the ICT Operations Manager - Business Systems, you will deliver operational support across core ICT infrastructure, server environments, and end-user devices and collaborate with ICT leadership to enhance future technology strategies.Key ResponsibilitiesEnd-User & System Support: Provide exceptional remote and face-to-face technical support to staff and contractors. Resolve ITIL-aligned service desk tickets, manage escalations, and maintain
Reporting to the ICT Operations Manager - Business Systems, you will deliver operational support across core ICT infrastructure, server environments, and end-user devices and collaborate with ICT leadership to enhance future technology strategies.Key ResponsibilitiesEnd-User & System Support: Provide exceptional remote and face-to-face technical support to staff and contractors. Resolve ITIL-aligned service desk tickets, manage escalations, and maintain
The Role This high-impact hybrid role combines hands-on technical development leadership with structured end-to-end project management. Splitting focus between engineering standards (60%) and traditional project governance (40%), you will lead software delivery, guide solution architecture, and oversee complex application rollouts across enterprise finance and workforce systems.Working closely with senior executive internal stakeholders, you will ensure