The RoleWorking directly with business leads and enterprise architects, you will drive the functional lifecycle for SAP Service Cloud V2. You will facilitate requirements discovery, design fit-to-standard service processes, and execute complex hands-on configuration.Key responsibilities:Lead design workshops for case management, work queue routing, and service request lifecycles.Translate operational requirements into functional specifications, business
Job Title: D365 CE Application Support Specialist (Marketing)Location: MelbourneEmployment Type: 12-month Full-Time Contract (Maternity Leave Cover - potential for perm)About the Opportunity Opportunity to join a leading professional services firm providing technical support and platform enhancements across their Dynamics 365 CE and digital marketing ecosystem. This role focuses on supporting core business applications, configuring Customer Insights
This organisation is a large, multi-brand national retailer with a well established presence across its sector. They're investing heavily in their data and digital platforms and moving away from low-code tools in favour of scalable, developer-led solutions.This role will take ownership of a new supplier-facing platform currently being built by an external vendor, with handover expected in the coming months. You'll split your time evenly between hands-on