IT Support Analyst | 6-Month Contract | Sydney CBD (5 Days Onsite)Daily Rate: $380/day (inclusive of Super)Location: Sydney CBD — 100% Onsite (5 Days/Week)Duration: 6-Month Initial ContractEligibility: Australian Citizens or Permanent Residents ONLYAbout the RoleWe are seeking an autonomous IT Support Analyst to serve as the key onsite IT presence in our Sydney CBD office. You will manage L1/L2 desktop support incidents and service requests end-to-end,
The Role Working across a rotating shift roster (6:00 AM – 5:00 PM), you will serve as the first line of technical resolution for internal users across corporate offices, operational sites, and field teams. Your primary focus will be high first contact resolution, delivering exceptional customer service, and escalating to Level 3 vendor partners only when necessary.Key responsibilities include:Performing end to end troubleshooting across hardware, Windows