Position Title: APS3 Participant Support Officer
Location: Carnarvon WA
Employment Type: Full-Time (100% Onsite | Monday to Friday, 8:30am – 4:30pm)
Duration: 12-Month Assignment (with strong potential for further extensions)
About the Role
Join Federal Government organisation in Joondalup WA to deliver vital support to NDIS participants, their families, and carers. You will serve as a key point of contact, ensuring smooth daily operations at the local office counter and providing high-quality service across multiple communication channels.
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Key skills required for role/s:
- Ability to communicate clearly and empathetically with participants, their families, and other stakeholders, both verbally and in writing.
- A strong focus on providing high-quality service to participants, understanding their needs and helping them navigate the NDIS process.
- Ability to manage multiple tasks and priorities efficiently, including case management and administrative duties.
- Capability to identify issues and develop practical solutions to assist participants in accessing services and supports.
- Building rapport with participants and working collaboratively with colleagues and external stakeholders.
- Ensuring accuracy in documentation and compliance with policies and procedures.
- Knowledge of NDIS framework, disability services and the challenges faced by people with disabilities.
- Flexibility to respond to changing circumstance and participant needs.
- Ability to work effectively as part of a team, contributing to a positive work environment.
- Maintains a positive and contemporary attitude towards people with disabilities
Desirable skills to have for the role/s:
- Ability to deliver high-quality customer service including building positive relationships with participants, responding to enquiries with professionalism and empathy, managing difficult conversations and a strong focus on achieving positive outcomes for participants.
- Ability to build rapport with a diverse range of people, exercise sound judgement and contribute to a positive participant experience.
- The ability to effectively support Front of House operations by managing walk-in enquiries, identifying participant needs, connecting participants and nominees with appropriate information and services.
- Experience working with people with disability, First Nations peoples and people from diverse backgrounds is highly regarded.
The role will stop considering candidates after 27th October 2026, however if you see this advert after the date, feel free to apply and we will consider you for future similar roles.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
