customer success manager

About the CompanyOur client is a global leader in financial tech and business management solutions. They build intuitive software designed to empower small businesses, accountants, and self-employed individuals by simplifying financial management, payroll, and business operations worldwide.

About the Role

We are seeking an organised, hands-on Customer Success Program Manager for a 9-month contract to lead local program execution in Australia. In this individual contributor role, you will turn strategic priorities into practical plans, coordinate cross-functional teams, and keep initiatives moving seamlessly. Working closely with on-the-ground Australian stakeholders as well as an established UK-based team, you will bridge global objectives with local execution to optimise operations and drive customer success.

Key Responsibilities

• Project & Program Delivery: Create clear project plans with explicit tasks, owners, deadlines, and key milestones to deliver local Customer Success projects end-to-end.
• Cross-Regional Collaboration: Partner with Australian and UK teams to align on priorities, manage expectations, and follow up on actions across time zones.
• Tracking & Risk Management: Monitor progress, spot potential delays or risks early, and take proactive steps to resolve issues before they impact delivery.
• Reporting & Process Improvement: Prepare straightforward business updates and progress reports. Review operational feedback and metrics to recommend practical workflow enhancements.
• Change Support: Help roll out new processes and guide teams through operational changes.

What We Are Looking For

• Experience: ~3–5 years in project management, program delivery, or business operations.
• Track Record: Proven ability to manage a project from initial planning through to completion.
• Core Skills: Strong organisational abilities with a focus on managing multiple competing priorities effectively.
• Communication: Clear, confident communication skills with experience working with stakeholders across different teams and regions.
• Problem-Solving & Adaptability: Comfortable navigating ambiguous requirements, asking sharp questions, and adapting when priorities shift.
• Tools: Proficiency in spreadsheets and presentation software for reporting, alongside basic familiarity and willingness to use approved AI tools responsibly.

Note: Experience in Customer Success, customer operations, or software/tech is helpful, but SQL, Tableau, and people management experience are not required.

Working Arrangements & Logistics

• Reporting & Hours: Reports to a UK-based team, so flexibility for scheduled meetings across time zones is required.
• Workplace: Hybrid arrangement under consideration (approx. 2 office days/week).

How to Apply

If you are a proactive problem solver who excels at organized delivery and stakeholder communication, apply today with your updated CV to get started!

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.