business support officer

About the Role Are you a highly organized administration professional looking to make a positive impact on environmental sustainability? We are seeking a proactive and reliable Business Support Officer to join our Waste Management team.

In this varied role, you will be the administrative backbone of the unit, helping the team work together to deliver essential services. You will manage customer requests, reconcile contract transactions, track service data, and support the rollout of community waste initiatives. If you enjoy solving problems, building relationships, and improving workplace processes, this role is for you.

What You Will Do

• Service Delivery: Provide continuous administrative support to the team Coordinator and officers, efficiently handling internal and external customer inquiries.

• System & Data Management: Maintain data management systems, perform basic trend analysis, track service outcomes, and assist with software upgrades or user testing.

• Contract & Financial Support: Assist with the administration of waste management contracts, accurately reconciling transactions and preparing contract reports.

• Process Improvement: Actively review existing administrative procedures, identify gaps, and recommend solutions to improve overall service delivery.

• Community Engagement: Assist the team in tracking and resolving community feedback requests, ensuring targets are met and positive relationships are maintained.

Who You Are

• Experienced Administrator: You hold a relevant degree or diploma, or have substantial hands-on experience in high-level office administration and customer service.

• Tech-Savvy: You are highly proficient in the MS Office Suite and comfortable navigating database systems (experience with CRM or records management databases like TRIM is a strong advantage).

• A Conscientious Problem Solver: You have a high level of accuracy, strong attention to detail, and the ability to resolve complex operational issues independently.

• A Strong Relationship Builder: You possess excellent written and verbal communication skills, allowing you to cooperate smoothly with community groups, contractors, and internal staff.

• Organized & Flexible: You can prioritize your own workload, manage multiple tasks simultaneously, and adapt to changing team priorities.

Key Requirements

• Demonstrated experience handling customer service requests and producing professional correspondence or basic reports.

• Knowledge of continuous improvement processes and sound record-keeping principles.

• Previous experience in local government or the waste management industry is highly regarded but not essential.

• A current Victorian driver's licence and Working with Children Check.

  Why Partner with Randstad?

  When you contract with Randstad, you gain the peace of mind of working with a reputable, global HR and recruitment services leader. We are specialists in government recruitment, and our consultants are subject matter experts, fully trained in navigating the complexities of the sector.

  We are committed to providing you with genuine care and support, including:
  A dedicated point of contact.
  Access to our new Contractor Benefits Portal with exclusive discounts on phone plans, health insurance, movie tickets, and a wide variety of retailers.
  Exclusive access to roles.
  Three pay runs per week, ensuring you are always paid within the week.
  Access to professional development programs, events, and coaching.

  APPLY NOW!
  Please submit your CV only via the link below. Due to the high volume of applications, we are unable to accept applications submitted via email.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.