Are you an administrative professional who stays calm under pressure, enjoys keeping systems organised, and excels at turning complex stakeholder feedback into clear, structured records? We are seeking a detail oriented Complaints Administration Officer to support the project team during a critical implementation period.
In this dynamic role, you will be the central point of contact for incoming inquiries, objections, and feedback, ensuring every stakeholder interaction is handled professionally and tracked meticulously.
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Key Responsibilities
Inquiry & Call Management: Serve as the primary contact for incoming calls and inquiries from diverse stakeholders, resolving issues with empathy and tact.
Register Maintenance: Maintain strict, up-to-date enquiry, correspondence, and objection registers.
Outbound Communications: Coordinate outgoing correspondence and manage registered mail outs efficiently.
Tracking & Review Support: Assist with targeted stakeholder communications, track responses, and support the administration of formal valuation review requests and objections.
Record Keeping: Maintain digital and physical filing systems, ensuring accurate document management.
Project Support: Provide proactive, general administrative support to the broader project team during key implementation phases.
Key Requirements
Administrative Excellence: Strong organisational skills with a proven track record of prioritising high volume tasks.
Correspondence Experience: Demonstrated background managing large volumes of written inquiries, objections, and formal correspondence.
Attention to Detail: Exceptional accuracy in data entry, record maintenance, and tracking registers.
Communication Skills: Sound written and verbal communication skills, capable of liaising professionally with diverse internal and external stakeholders.
Tech Literacy: High proficiency across Microsoft Office applications (Word, Excel, Outlook).
Autonomy: Ability to take initiative, problem solve effectively and work independently with minimal supervision.
Ready to apply?
Click apply or contact Bree Jones at bree.jones@randstad.com.au for a confidential discussion.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
