About Us
Founded in 1948 in Northern Italy, our iconic, family-owned brand has grown into a global household name celebrated for elegance, design, and exceptional craftsmanship. Established in Australia for decades, we pride ourselves on creating beautiful, high-end cooking and kitchen appliances that bring warmth and style into the heart of the home.
We foster a supportive, collaborative, and caring work environment where community, empathy, and relationships matter. Based full-time in our welcoming Ingleburn office, you will be part of a vibrant, in-person team where connecting, supporting one another, and sharing success happen every day.
About the Role
We are seeking a warm, customer-focused, and collaborative Customer Care Specialist / Service Coordinator to join our close-knit service team in Ingleburn 5 days a week for 12 months. In this multi-faceted role, you will act as a welcoming brand ambassador, caring for our valued customers, retail partners, and service agents through phone, email, and face-to-face interactions.
You will combine your strong empathetic listening skills with thoughtful problem-solving to build trust, resolve enquiries, and ensure every customer feels valued and supported.
Key Responsibilities & How You'll Make an Impact
- Warm Customer Care: Answer phone and written enquiries with care, patience, and attention to detail, conducting gentle investigations to find the best solutions.
- Relationship & Liaison: Build collaborative relationships with our technicians, spare parts department, sales representatives, retailers, couriers, and internal administrative staff.
- Proactive Problem Solving: Update customers with care regarding repair progress, liaise with consumer support bodies when needed, and coordinate product replacements thoughtfully.
- Continuous Growth: Enthusiastically participate in team training and skill development programs.
- Team Harmony: Foster an inclusive, flexible, and supportive team spirit in our office, communicating clearly and kindly across all departments.
What Success Looks Like in This Role
- Maintaining a responsive, attentive approach to customer calls and emails (aiming for prompt responses within 24 hours).
- Ensuring administrative work, order processing, and rebooks are managed with care and accuracy in a timely manner.
What You Bring to the Team
- Empathetic Communication: Exceptional verbal and written communication skills with a natural ability to listen, validate, and connect with people.
- Conflict Resolution Skills: A gentle, calm, and diplomatic approach to handling complaints and de-escalating challenging situations.
- Organisational Flair: Excellent time management skills with a talent for multi-tasking and staying organised in a dynamic environment.
- Relevant Experience: Previous experience in a customer service or service department environment.
- Technical Aptitude: Intermediate Microsoft Office skills, with experience using AS400 (or a strong willingness and aptitude to learn).
- Positive Energy: A highly motivated, supportive, and flexible team player who enjoys working on-site full-time alongside a supportive team.
Why Join Us?
- Become part of a globally renowned premium lifestyle brand with a rich family heritage.
- A welcoming, inclusive, and collaborative in-office work culture in Ingleburn that values your voice and well-being.
- Comprehensive training and ongoing support to help you shine in your role.
Ready to bring your customer care skills to a brand you'll love? Apply today by submitting your resume and a cover letter to Beth.Dargan@randstad.com.au
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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