Are you someone who naturally connects with people and finds genuine joy in helping others feel heard and supported?
We are looking for an empathetic, intuitive, and collaborative Customer Care Specialist to join our dedicated team on an 18-month full-time contract. In this role, you will be the heart of our customer journey, turning everyday support enquiries into comforting, empowering, and delightful experiences.
What You’ll Do
Nurture Customer Relationships: Welcome incoming calls and digital messages with patience, guiding customers through product enquiries and appliance troubleshooting.
Be an Empathetic Problem Solver: Listen to customer concerns, offering thoughtful, reassuring, and effective solutions that give them true peace of mind.
Collaborate & Build Connections: Work closely with a supportive network, including service technicians, parts specialists, and logistics teams to ensure every customer feels fully supported.
Empowered Decision-Making: Use your judgment and intuition to make fair, quick, and thoughtful decisions on the spot for our customers.
Continuous Learning: Participate in uplifting team training sessions to continually expand your product knowledge and refine your customer care skills.
Who You Are
You excel at building instant rapport, and bringing a gentle, reassuring tone to every conversation.
You take pride in maintaining accurate customer records and following through on every promise.
You handle changing priorities with ease while maintaining a positive, solution-focused attitude.
You bring a background in customer service, retail, contact centres, or SAP/CRM systems
Work Rights: Must be an Australian Citizen or Permanent Resident (unlimited full-time work rights required).
What We Offer
Hybrid Work Flexibility: Enjoy the best of both worlds with 3 days working from home and 2 days in the office each week (once fully trained).
Free On-Site Parking: Take the stress out of your commute with complimentary parking provided when working in the office.
Generous Product Discounts: Access exclusive staff discounts across our market-leading home appliance range.
A Warm, Inclusive Culture: Join a welcoming, collaborative environment that truly celebrates empathy, community, and personal growth.
Comprehensive Onboarding: Benefit from structured, supportive training designed to build your confidence and set you up for long-term success.
Work-Life Harmony: Balanced scheduling across a rotating 6-day roster.
How to Apply
If you are ready to bring your warmth, compassion, and people skills to a brand that genuinely values care and community, we would love to hear from you!
Please send your application and updated resume directly to beth.dargan@randstad.com.au.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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