Your New Role
This is an exceptional opportunity for an experienced professional to join our clients Assurance team in Wollongong as a Senior Collections Officer.
You will take ownership of daily portfolio surveillance and the collection of operational arrears across our commercial facilities. In this role, you will manage payment dishonours, overdue fees, curtailments and proceeds from sold assets. Working alongside a collaborative team and reporting directly to the Assurance Manager, you will identify emerging customer and asset risks, maintain key relationships and resolve complex account challenges before they become material credit events.
Benefits To You
- Full time permanent position based locally in Wollongong NSW
- Opportunity to play an integral role within a specialist, growing Assurance team
- Broad exposure across credit risk, commercial restructuring and portfolio operations
- Clear operating rhythms, supportive leadership guidance and structured workflows
- High level of autonomy to negotiate payment solutions, solve problems and manage risk
- Strong collaborative culture that recognises diligence and provides team coverage
Your Responsibilities
- Conducting daily surveillance on customer accounts, evaluating risk and recommending hold restrictions
- Identifying daily payment dishonours, contacting customers and securing robust replacement commitments
- Calculating monthly default, stock check and surveillance fees, maintaining clear workpapers and liaising with Finance
- Monitoring outstanding curtailment balances and assessing restructure proposals for decision
- Tracking sold assets, verifying purchaser information and recovering expected proceeds to mitigate out of trust risk
- Identifying high risk accounts, suspected unauthorised activity or potential fraud and escalating promptly
- Collaborating with sales teams to review aged assets and implement documented exit strategies
- Assessing financial assistance applications, identifying risks and structuring workable customer arrangements
About You
- Proven experience in collections, asset finance, floorplan finance, credit administration or customer account management
- Strong telephone and written negotiation capability with confidence handling difficult conversations
- Sound numerical capability and reconciliation skills, alongside intermediate to advanced Excel capability
- Demonstrated ability to detect deteriorating account behaviour and manage competing priorities in a busy environment
- Desirable background in arrears management, customer hardship or commercial debt restructuring
Your New Company
Join an established, highly regarded financial services provider committed to delivering strong portfolio performance and supporting customer success. The organisation champions an inclusive, high performance culture that recognises hard work, invests in professional capability and fosters long term career development across the broader business.
Next Steps
If this Senior Collections Officer role in Wollongong sounds like your next move, click Apply Now for a confidential conversation.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
...