We're looking for a friendly and motivated Rates Officer to join our team! If you're a proactive and detail-oriented professional with a passion for helping the community, this is a fantastic opportunity for you. You'll be at the heart of our day-to-day operations for rates and collections activities, playing a key role in maintaining our records and assisting community members with their queries. You'll need the ability to work independently while also being part of a well-developed team environment.
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Key Responsibilities:
Updating Property Records: Processing updates for building permits, subdivisions, and consolidations, and reviewing planning permits for changes in how properties are used
Providing Team Support: Giving crucial administrative and clerical support to the Rates and Revenue teams, including helping with basic valuation tasks
Handling Queries: Answering ratepayer inquiries on the phone and in person, giving clear advice, and preparing written responses
Maintaining the Database: Keeping the council's property, rates, and valuation database up to date, including day-to-day changes of ownership and address
Issuing Certificates: Processing Land Information Certificates quickly and efficiently, and creating new property records for unit developments
Handling Basic Financials: Helping process account refunds, financial adjustments, and waste service requests
Key Skills:
Experience in Local Government property, rates, and valuations is highly desirable
Pathway experience is desired but not essential
Advanced skills in Microsoft Office, particularly Excel
Excellent verbal and written communication skills are essential
- Strong administrative skills and attention to detail
If you're a team player who thrives in a dynamic environment and is ready to make a positive impact, we'd love to hear from you!
