- About the TeamThe Internal Reviews and Complaints Branch is the central point of coordination for the Agency's handling and resolution of internal reviews and complaints. Working directly with participants, providers, internal staff and external agencies, the branch aims to manage and resolve complaints in a timely manner as outlined in the NDIA Service Charter.The Complaints Team prepares high level advice including letters, briefs and reports for a rangeAbout the TeamThe Internal Reviews and Complaints Branch is the central point of coordination for the Agency's handling and resolution of internal reviews and complaints. Working directly with participants, providers, internal staff and external agencies, the branch aims to manage and resolve complaints in a timely manner as outlined in the NDIA Service Charter.The Complaints Team prepares high level advice including letters, briefs and reports for a range
- About the TeamThe Fraud Fusion Taskforce has been established to improve payment integrity in the NDIS and other government programs and payments by preventing or reducing fraud and criminal activity (including serious organised crime and systemic fraud). The Taskforce enables intelligence sharing, identification and response by the NDIA and its partner agencies, including law enforcement and regulators.The Fraud Fusion Taskforce Intelligence Analytics BraAbout the TeamThe Fraud Fusion Taskforce has been established to improve payment integrity in the NDIS and other government programs and payments by preventing or reducing fraud and criminal activity (including serious organised crime and systemic fraud). The Taskforce enables intelligence sharing, identification and response by the NDIA and its partner agencies, including law enforcement and regulators.The Fraud Fusion Taskforce Intelligence Analytics Bra
