career
Career progression
Position Overview:
Are you ready to trade in your toolbox for a seat in our bustling office? We're offering an incredible opportunity for mechanics to transition into the world of Motor Warranty Claims Management. As a front-line claims assessor, you'll be at the forefront of helping customers navigate unexpected vehicle issues. Don't worry if you've never worked in claims before - we'll provide all the training and support you need to succeed.
Key Responsibilities:
- Put your mechanical expertise to good use by assessing vehicle faults and determining the best solutions.
- Assist customers with arranging roadside assistance via phone, ensuring they get back on the road as quickly as possible.
- Show off your stellar customer service skills with every interaction, whether it's over the phone or in person.
- Embrace the fast-paced environment and handle a variety of calls with ease.
- Use your problem-solving prowess to resolve complaints and disputes, following company guidelines every step of the way.
- Collaborate with our experienced team members and escalate claims when necessary.
- Keep detailed records and reports to ensure nothing slips through the cracks.
- Build relationships with stakeholders to ensure smooth communication and resolution.
Candidate Profile:
Got grease under your nails and a love for all things automotive? We want to hear from you!
- Hands-on experience as a mechanic is a huge plus.
- Your passion for cars is undeniable, and you're eager to expand your knowledge in the Motor Warranty Claims Management field.
- Communication is key - you're a pro at both written and verbal interactions.
- Thrive under pressure? Perfect - our fast-paced environment is right up your alley.
- Detail-oriented with a knack for organisation.
- While you enjoy working with a team, you're also capable of tackling tasks independently.
- Ready to roll up your sleeves, dive in headfirst, and bring your energy and motivation to the table.
Why Join Us:
- Transition from the garage to the office without missing a beat.
- Comprehensive training ensures you're fully equipped to excel in your new role.
- Opportunities for growth and advancement within our rapidly expanding company.
- Join a team that's as passionate about cars as you are, in a dynamic and collaborative work environment.
- Competitive salary and benefits package, because your hard work deserves to be rewarded.
Ready to kick your career into high gear? Apply now and start your journey with us!
At Randstad Digital, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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