digital systems advisor

The Role

As a Digital Systems Advisor, you will act as a critical partner to internal business units, guiding software implementations, process improvements, and digital solution lifecycles. Moving beyond pure technical maintenance, you will consult directly with team leaders to map operational needs into effective workflows and reliable enterprise solutions.

Key responsibilities include:

• Partnering with internal service managers to design, configure, and optimize business systems and automated workflows.

• Mentoring and guiding direct reports across digital systems and information management functions.

• Supporting core enterprise software administration, system integrations, reporting, and data security standards.

• Assisting with information governance, including Enterprise Content Management (ECM), digitisation, and records classification frameworks.

• Coordinating system testing, documentation, and user adoption training across the organization.

The Tech Stack & Environment

• Core Systems: Enterprise ERP platforms (e.g. TechnologyOne, Civica, or Pathways), Enterprise Content Management (ECM/TRIM).

• Automation & Analytics: Workflow configuration, process mapping tools, and SQL/Power BI reporting.

• Frameworks: Information Classification Frameworks, RBAC security controls, and IT service management principles.

What You'll Bring

• Strong background in digital solutions, business analysis, software administration, and workflow design.

• Exposure to Enterprise Content Management (ECM) and municipal or public sector operational environments.

• Proven stakeholder management skills with a business partnering mindset.

• Experience mentoring, guiding, or supervising direct reports.

• Tertiary qualification in Information Systems, Computer Science, or equivalent hands on experience