digital and interactive specialist

About the Role

An opportunity to join a leading professional services firm to drive, enhance, and govern the digital platforms supporting their Clients & Markets strategy. In this dual-engagement position, you will bridge the gap between IT & Digital and business teams, designing and delivering innovative solutions that improve business processes, automate workflows, and maximise the value of technology investments.

**This is a Melbourne-based role. Only applicants available within Melbourne will be considered**

Key Criteria

• Demonstrated hands-on experience with Microsoft Dynamics 365 CRM and Customer Insights Journeys.

• Strong HTML and CSS skills with proven experience developing responsive digital communications and email templates.

• Experience working with Storyblok or similar headless CMS platforms.

• Familiarity supporting Templafy environments (templates, assets, APIs) is highly regarded.

• Core understanding of Power Apps, Power Automate, and the broader Microsoft Power Platform ecosystem.

• Background supporting SharePoint Online and Microsoft 365 collaboration tools.

• Practical understanding of APIs, connected cloud services, and standard integrations (SendGrid, SuccessFactors, SharePoint).

• Experience with structured deployment processes across Dev, UAT, and Production environments, including handling Microsoft Wave updates.

• Strong analytical, problem-solving, and stakeholder engagement skills, with the ability to bridge technical requirements and business outcomes.

• Excellent written and verbal communication skills across both technical and non-technical stakeholders.

• Strong organisational skills with exceptional attention to detail.

Key Relationships

• Reports to: Business Solutions Manager & Partner, Clients & Markets

• Key Internal Teams: IT & Digital Teams, Clients & Markets Team

• External: Third-party Technology Partners & Vendors

Key Responsibilities

• Strategy & Advice: Deliver strategic insight and technical support across the Clients & Markets technology ecosystem to boost automation, business capability, and user adoption.

• Platform Development & Management: Administer, build, and continuously enhance digital applications including Microsoft Dynamics 365, Power Platform, Storyblok, SharePoint Online, Templafy, and PoliteMail.

• Campaign & Automation Delivery: Design and deploy CRM campaigns, tailored customer journeys, Power Apps, automated workflows, and responsive HTML communications.

• CMS & Asset Administration: Maintain and publish digital content via Storyblok CMS, manage SharePoint Online content architectures, and oversee Templafy templates, assets, APIs, and user support.

• Integrations & Monitoring: Monitor and optimise API integrations and connected third-party services like SendGrid and SuccessFactors.

• Systems Governance & Testing: Coordinate release management, Microsoft Wave updates, testing, and deployments across Development, UAT, and Production environments while keeping strict governance and change management standards.

• User Enablement & Support: Provide technical assistance, construct documentation, and deliver training to foster adoption, capability, and business continuity.

If this sounds like you, someone you know, or you're ready for a confidential chat regarding your next career step, then apply below and/or send your email to nick.shannon@randstaddigital.com.au. All applications will be reviewed, however due to large demand, detailed feedback may not always be possible.

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