Join a globally recognized luxury brand in the home appliance industry, celebrated for its elegant aesthetic, superior craftsmanship, and rich European heritage.
We are a premium brand with a proud legacy dating back to 1948. With a presence in over 100 countries and a cherished place in homes across Australia, our beautifully designed appliances bring warmth, style, and everyday joy to modern living. This is a wonderful opportunity to join a supportive, community-minded team dedicated to creating meaningful relationships and bringing high-end elegance to households nationwide.
About the Role We are looking for an intuitive, detail-oriented, and welcoming Customer Experience Consultant to join our Sydney-based team. In this role, your empathy, active listening, and natural relationship-building skills will shine as you nurture retail and commercial client relationships from initial inquiry to final delivery.
How You Will Make a Difference
Nurture Client Relationships: Manage the full sales process with care, guiding orders seamlessly from entry to delivery.
Warm Communication: Answer phone and email inquiries with genuine care, patience, and warmth.
Problem-Solving & Support: Empathetically investigate order status, stock availability, and delivery updates, turning client concerns into delightful experiences.
Administrative Harmony: Handle diverse order types (cash, consignment, ecommerce) with meticulous care and organization.
Showroom & Team Collaboration: Support showroom visits with intuitive client hospitality, collaborative teamwork, and hands-on demonstrations.
Seamless Coordination: Work alongside internal teams and partners to achieve shared goals and resolve delivery issues gracefully.
About You You naturally connect with others, creating an inviting, supportive environment for clients and colleagues alike. You bring a passion for beautiful home design, a high degree of emotional intelligence, and a collaborative, nurturing approach to problem-solving.
Your Strengths:
Background in sales, client relations, or supportive customer service environments
Exceptional verbal and written communication rooted in empathy and active listening
Natural multi-tasking abilities with a high attention to detail and order
Warm, intuitive approach to resolving client issues and collaborating with a team
Proficiency in Microsoft Office (AS400 experience is a welcome bonus)
Why You’ll Love Working With Us
Inspiring Environment: Work alongside a caring, collaborative, and inclusive team.
Products You’ll Adore: Represent elegant, luxury home products that transform daily living.
Growth & Wellbeing: Enjoy a nurturing workplace focused on personal fulfillment and career growth.
If this feels like your ideal next step, we would love to hear from you. Please email your resume and a brief note about yourself to beth.dargan@randstad.com.au.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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