business banking customer service

Pay Rate: $38.89/hr + Super

Contract: 12-Month Contract (Strong view to convert to Permanent)

Work Setup: Full-time office-based for 12 weeks of training, then 50% Hybrid

Ready to take your call center or customer service experience and pivot into the high-powered world of Institutional Banking?

We are recruiting on behalf of one of Australia’s premier Big 4 banks. They are looking for somone enthusiastic, eager-to-learn to join their team in Sydney. If you have a background in customer care, this is your direct gateway into corporate banking.

The Role
Forget back-to-back queue management. As a Business Banker, you will deliver high-touch operational servicing and processing for major corporate, institutional, and government clients via email and phone.

• Low Call Volumes: Leave high-stress call queues behind. Expect around 5–7 quality client interactions a day, giving you plenty of time to focus on complex operational processing.

• Modern Tech Stack: Work across industry-leading platforms to manage client requests and institutional workflows.

• Diverse Portfolios: Support critical sectors, ranging from banks and Non-Bank Financial Institutions (NBFIs) to government entities.

What You’ll Bring
We are explicitly looking for a talent who want to build a career. You don't need years of banking experience—we want great potential and the right mindset.

• Background: Experience in a call center, customer care, or service-focused environment. Degree qualifications are highly regarded.

• Attitude: A fast learner with a strong work ethic, high attention to detail, and a genuine eagerness to pick up new systems.

• Communication: Clear, professional verbal and written communication skills suitable for corporate clients.

What’s in it for You?

• World-Class Training: Enjoy 12 weeks of structured, full-time office training to set you up for long-term success.

• Work-Life Balance: Transition to a flexible 50% hybrid working model post-training.

• Clear Career Path: This 12-month role is designed with a clear pathway to permanent employment.

Step into institutional banking with a business that genuinely invests in growing its entry-level talent. APPLY NOW to kickstart your career OR send your updated CV to vasili.koufadis@randstad.com.au.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.