customer service officer

Randstad has partnered exclusively with a leading global provider of equipment, systems, digital solutions, and value-added services. Due to continued growth our client based in the Welshpool are looking for an experienced Customer Service Officer to join their team.

Your Duties:

• The Customer Service Officer is required to collaborate with the sales,
  production, and engineering teams on quoting, pricing and product delivery
• Establish customer relationships
• You will be responsible for calculating pricing and generating quotations for all
  parts and services
• Process all customer and vendor purchase orders in the ERP portal
• Navigate customer portals for retrieving customer orders
• A large part of the role is to manage customer queries and complaints in a timely,
  respectful and diligent manner
• Required to price and quote all parts utilising software and
  stock control sheets
• Responsible for intercompany orders
• Accurate record maintenance

About you:

• Sales experience, preferred in the Industrial sector (advantageous)
• Mechanical knowledge/aptitude (Prior L&M Radiator experience is
  ...