compliance and quality administrator

• Based in Darwin (Darwin Support Office) with travel to remote Indigenous communities
• Support the Remote Australia Employment Service Program (RAES) to empower First Nations People

Randstad has partnered with ALPA (Arnhem Land Progress Aboriginal Corporation), one of Australia’s largest Aboriginal-owned benevolent corporations. We are seeking passionate individuals ready to bring their skills to some of the most beautiful and remote parts of Northern Australia. This isn’t just a job, it’s an opportunity to support the social and economic development of remote communities.

Reporting directly to the Performance Support Manager, you will play a critical role in ensuring the Remote Australia Employment Service Program (RAES) adheres to all regulatory requirements and maintains exceptional quality standards.

• Regularly monitor service delivery to ensure compliance with KPIs and Contract guidelines.
• Perform internal audits to identify areas of non-compliance and recommend corrective actions.
• Ensure accurate and timely collection, analysis, and reporting of program data for submission to the National Indigenous Australians Agency (NIAA).
• Collaborate closely with remote site teams, community members, and employers to promote best practices and implement new performance processes.
• Provide training, resources, and contract guidance to staff on program requirements and obligations.
• Prepare and submit detailed weekly and monthly compliance reports, performance metrics, and audit documentation.
• Build trust and maintain reliable, consistent interactions with remote site teams.
• Proactively identify and report risks and hazards to maintain a safe working environment.

• Extensive experience in compliance, quality assurance, or senior administration roles.
• High-level attention to detail and strong planning, time management, and organizational skills.
• Strong teamwork, interpersonal, and communication skills, with exceptional customer service abilities.
• Competence in data management and analysis, with strong computer skills in the Microsoft Suite and business systems.
• A problem-solving mindset with the ability to think strategically, innovate, and thrive under pressure to meet KPI targets.
• Ability to utilize AI tools for creative writing, training, and development.
• Desired: Experience using the Employment and Community Services Network (ECSN) or other Employment Service Systems (ESS).
• Desired: Knowledge and understanding of the RAES Program contract and experience conducting training sessions or workshops.

• Salary Packaging of 15,900
• 5 weeks annual leave + 17.5% leave loading
• The chance to make a meaningful difference in remote First Nations communities

Next Steps

If you feel you have what it takes to be successful in this role apply now with a current resume. For more information or a confidential discussion about your next career move, please contact the recruitment team on alpa@randstad.com.au or on (08) 8923 4390.