aps4 training administrator / deployment coordinator

• Location: Adelaide SA OR Geelong VIC OR Midland WA (You can be based in any of these locations)
• Pay rate: $43.82ph + super
• Role Type: Full-Time Hours (8:30am - 4:30pm) 12 month assignment role
• Eligibility: Australian Citizenship is a Mandatory requirement to be eligible for this role.

About the Opportunity

We are seeking a proactive and detail-oriented APS4 Training / Deployment Coordinator to join our Federal Governmnet client's Frontline Learning team. In this role, you will be the operational backbone of the department, ensuring agency-wide training programs run smoothly, staff queries are resolved promptly, and learning management systems are kept up-to-date.

Working under general direction, you will coordinate training logistics, support system testing, manage helpdesk queues, and maintain data integrity across core learning platforms.

Key Responsibilities

• Helpdesk & Enquiries: Act as the first point of contact for staff training queries across Jira Service Desk, Outlook, and Microsoft Teams.
• Training & Enrolments: Coordinate individual and group enrolments into eLearnings and live training sessions, including waitlist management.
• LMS Support & Data: Help upload, test, and release modules on the Agency’s Learning Management System (LEAP) while keeping learner tracking records up to date.
• Reporting: Generate and distribute routine reports tracking employee training participation and completion rates.
• Team Support: Assist with onboarding new team members, prepare documentation, and contribute to continuous improvement across operational processes.

Key Requirements

• Experience: Background in business administration, training support, operations, or customer service.
• Tech Skills: Proficiency in Microsoft Office (Outlook, Teams, Excel). Experience with Learning Management Systems (e.g., LEAP, Moodle, Cornerstone) or ticketing systems (Jira) is highly regarded.
• Communication: Exceptional written and verbal communication skills with an internal customer-service focus.
• Organization: Strong attention to detail and the ability to prioritize tasks to meet deadlines in a fast-paced environment

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.