In this impactful opportunity, you will join a high-performing team within a large State Government department dedicated to supporting vulnerable members of the Queensland community. Based in modern Brisbane CBD offices, this temporary contract offers an immediate start through to the end of December, with a high likelihood of extension. Working as a Processing & Licensing Officer, you will play a key role in delivering end-to-end assessments of applications and licensing checks, balancing strict regulatory compliance with an empathetic, human-centric approach to service delivery.
Your new roleYour duties will be tasks including but not limited to…
Conducting detailed end-to-end reviews of applications and licensing requests against strict eligibility criteria and departmental policies.
Managing and triaging incoming workflows to fast-track urgent applications and licensing assessments for individuals in immediate need.
Verifying and authenticating sensitive applicant data, licensing documentation, credentials, and supporting evidence to ensure process integrity.
Delivering accurate, timely, and well-reasoned decisions regarding subsidy eligibility and licensing approvals.
Maintaining meticulous electronic records within secure databases to ensure strict compliance with privacy, confidentiality, and regulatory guidelines.
Strong empathy, emotional intelligence, and sensitivity when engaging with or assessing cases for vulnerable individuals.
Demonstrated analytical skills to interpret complex policies, licensing frameworks, and regulatory requirements.
Exceptional organisational capabilities to manage high-volume application and licensing workloads without compromising accuracy.
Technical proficiency in Microsoft Office 365 (Outlook, Teams) and document management platforms (SharePoint, Content Manager/TRIM).
Prior experience using a secure Client Management System (CMS), licensing registry, or case management database within a government or complex service environment.
Competitive hourly pay rate of $51.12/hr + superannuation.
Convenient Brisbane CBD office location with easy access to public transport.
Immediate start date with a streamlined interview and onboarding process.
Exposure to meaningful Queensland Public Sector workflows, strengthening your state government case management and licensing verification experience.
We value our contractors. So in addition to the benefits from your new employer, we can also offer you…
● A dedicated consultant as a point of contact
● Discounts at retailers like David Jones, Myer & JB HiFi, Rebel Sport, Woolworths, Hoyts cinemas and many more.
● A free Employee Assistance Program which will provide you and your family with access to professional support services.
● Access to your payslips at the click of a button via our MyRandstad App.
● A weekly pay cycle which gives you access to your wages sooner rather than later.
If you meet the criteria and are ready to make a positive impact in the community, click 'Apply Now' to submit an up-to-date CV.
Note: Unfortunately, due to a high volume of interest in these roles, only shortlisted candidates will be contacted.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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