Randstad has partnered with ALPA (Arnhem Land Progress Aboriginal Corporation), one of Australia’s largest Aboriginal-owned not for profit organisations. We are seeking passionate individuals ready to bring their skills to some of the most beautiful and remote parts of Northern Australia. This isn’t just a job, it’s an opportunity to support the social and economic development of remote communities.
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About your next role
- You must be Australian Citizen or Permanent Resident, in accordance with Federal Government compliance standards.
Are you enthusiastic and looking to progress your career in IT further? As a Travelling Support Technician, you will be the hands-on technical expert ensuring vital technology remains operational for our remote communities, retail stores, and corporate offices.
- Install and maintain a variety of simple key technologies including POS systems, CCTV cameras, NVRs, and networking equipment
- Support end-user devices such as desktops, laptops, and associated software
- Perform basic network resolutions including port testing, re-terminations, and WAP diagnostics
- Assist the Help Desk team using ITIL-aligned processes for incident and asset management when not travelling
- Maintain accurate records of hardware configurations and contribute to the internal knowledge base
- Provide high-quality customer service by communicating technical information clearly to non-technical users
- Travel to remote communities via light aircraft and 4WD to perform technical maintenance, troubleshooting, and product installation.
What we look for
- You are technically proficient and enjoy a mix of field-based problem solving and office-based support
- Continuous 4+ years of relevant - hands on experience in computer hardware and software, professionally or through personal endeavours well regarded
- Familiar with Service Desk or Helpdesk environments
- Excellent communication skills with a strong focus on customer service
- Ability and willingness to travel to remote First Nations communities. While not a full time travelling role, applicants will need to be willing to travel upwards of 60 days throughout a year, on travel commitments.
- Confidence using hand and power tools
- Relevant working history, including Permanent Residency within Australia
- Current Australian Driver’s Licence
- Ability to obtain necessary clearances for remote community work
What you will get in return
- Competitive Salary
- Additional Not-for-Profit salary packaging advantages, through our partnership with CBB, to boost your salary further.
- 5 weeks annual leave + 17.5% leave loading
- 12% superannuation
- The chance to make a meaningful difference in remote First Nations communities
Next Steps
If you feel you have what it takes to be successful in this role apply now with a current resume. For more information or a confidential discussion about your next career move, please contact the recruitment team on alpa@randstad.com.au or on (08) 8923 4390.
