Location: Fortitude Valley, Brisbane (Hybrid: 3 Days Office / 2 Days WFH)
Remuneration: $130,000 Base + Super + Discretionary Profit Share
Employment Type: Full-Time, Permanent | Standard Business Hours
About the Opportunity
Are you an experienced people leader looking for a high-impact leadership role within a market-leading global financial services firm?
We are seeking an Operations Team Leader to lead a highly established, self-sufficient team of 13 in Fortitude Valley. This team plays a critical operational role—managing advisor onboarding and driving initial engagements for financial advisors using top-tier banking and investment products.
This position has opened due to an internal promotion (the previous leader transitioned into a Senior Manager role), offering a clear testament to the career growth available within the organization.
What Makes This Role Unique?
Lead an Established Team: You will be taking over a tenured, low-maintenance, and highly capable team of 13 operational specialists who take pride in their work.
Blend Leadership with Strategy: In addition to day-to-day team management, you will have dedicated bandwidth to lead operational improvement projects and drive efficiency initiatives.
Open Industry Background: While banking and financial services experience is a plus, we are actively open to candidates from Insurance, Utilities, Telecommunications, or complex high-volume Client Service environments.
What You Will Be Doing
People Leadership: Provide daily guidance, coaching, and performance management to a team of 13 onboarding and payment processing specialists.
SLA & KPI Management: Oversee operational queues to ensure strict service level agreements (SLAs), key performance indicators (KPIs), and turnaround times are met.
Process & Project Delivery: Identify operational friction points and lead process optimization and continuous improvement projects.
Stakeholder Interface: Act as a key point of escalation for advisor onboarding queries and cross-functional business stakeholders.
What We Are Looking For
Proven Team Leadership: Demonstrated tenure leading, coaching, and managing operational or client service teams.
Performance Focus: Solid track record in managing workflow queues, operational KPIs, quality assurance, and SLAs.
Adaptable Mindset: Strong business acumen with the ability to lead projects alongside core day-to-day operations.
Transferable Backgrounds: Experience in Banking, Wealth Management, Deposit Operations, Payment Ops, Insurance, or high-volume corporate client service environments.
What Is in It for You?
Attractive Package: $130,000 + super + Discretionary Profit Share Bonus
Hybrid Work Model: Enjoy a balanced hybrid structure (3 days in Fortitude Valley office, 2 days WFH) following structured onboarding and training.
Clear Progression: Step into a seat recently vacated by an internal promotion into Senior Management, backed by extensive learning and development pathways.
Premium Benefits: Access to wellbeing days, salary packaging options, extended parental leave, and corporate volunteering allowances.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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