service delivery co-ordinator

About the Role & Client

Are you an empathetic, customer-focused coordinator looking to step into a dynamic position where no two days are the same?

On behalf of a global leader in energy management and automation—known for investing heavily in employee career growth and internal advancement—Randstad is seeking a reliable Service Delivery Co-ordinator.

Unlike standard high-volume call centers, this role focuses on end-to-end case management. You will take full ownership of customer enquiries from the initial contact right through to resolution. You’ll be the critical link between customers, internal technical experts, and service networks to deliver high-quality support.

Key Responsibilities

• Take direct ownership of inbound customer and technical enquiries via phone and email, managing each case from start to finish.
• Build rapport, assess customer needs, and coordinate with specialist teams (such as Technical Support and Aftersales) to resolve complex issues efficiently.
• Perform follow-up calls, update customers on service progress, and maintain accurate notes to ensure an exceptional customer experience.
• Confidently update databases, maintain exact customer interaction histories, and utilize internal systems with high attention to detail.
• Work closely with cross-functional internal teams and external partner networks to streamline service delivery and achieve team goals.

What We Are Looking For

• Experience: Previous background in a contact center/call center environment is highly regarded. Technical or electrical industry experience is a major plus.
• Core Soft Skills: High empathy, adaptability, strong active listening, and a genuine passion for supporting customers through sensitive or complex situations.
• Mindset: Consistent, reliable, proactive, and eager to get involved within a collaborative team culture.
• Technical Literacy: Confident skills with IT systems, database entries, and general Microsoft Office applications (Excel).
• Screening Requirement: Successful candidates must be willing and able to pass a standard Drug & Alcohol (D&A) screening.

Why You’ll Love Working Here

• Real Career Progression: Our client is renowned for developing talent from within—this 6-month contract offers a clear gateway to long-term permanent opportunities.
• Work-Life Balance: Enjoy the flexibility of 3 days working from home and 2 days in the office once fully trained.
• Consistent Hours: Work a predictable Monday to Friday schedule (11:00 AM – 7:00 PM shift).
• Varied Work: Move away from repetitive script-reading; every call brings a unique challenge requiring end-to-end problem-solving.

How to Apply

Ready to take the next step in your career with a global industry leader?

Please submit your resume in MS Word format to TJ Chhanabhai (tejal.chhanabhai@randstad.com.au) and click Apply Now. Please note that only shortlisted candidates will be contacted.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.