senior property officer

• Manage Claims: Take ownership of home, contents, strata, and vehicle insurance claims, making sure property repairs and restorations happen quickly and efficiently.
• Support the Team: Provide daily guidance, advice, and mentoring to junior Property Officers, helping them navigate complex or tricky customer cases.
• Solve Issues: Step in to handle more complex insurance matters, review safety reports, and help resolve customer or stakeholder disputes with discretion and empathy.
• Coordinate Stakeholders: Keep everyone in the loop by regularly updating customers, families, insurers, contractors, and strata managers via phone and email.
• Improve Processes: Use internal databases and systems to manage the claims portfolio, and actively suggest ways to make the claim process smoother.

About the ideal candidate:

You will have worked in a similar role, and ideally have the following:

• Experience: A tertiary qualification or solid professional experience managing complex property insurance claims and reading contracts.
• Caseload Skills: A proven ability to manage a high volume of active files accurately, staying calm and organized under pressure.
• Communication: Confident verbal and written communication skills to deal with diverse customers, families, and third-party contractors.
• Empathy: A genuine understanding of how to support vulnerable people
• Quality Focused: A collaborative attitude and willingness to take part in internal quality assurance, including routine call and email reviews.

What’s in it for you?

Working as a contractor with Randstad comes with many benefits including:

• Access to our benefits platforms offering discounts at a range of huge retailers
• 3 x pay runs per week ensuring you are always paid within the week
• Exclusive access to roles before we go to market
• Access to our employee assistance program services, including counselling services

If this is of interest, please send your CV along with a cover letter to daniel.perry@randstad.com.au or apply below.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.