scheduling officer

• Privide excellent customer service to build genuine, respectful partnerships with clients and their supporters
• Actively listen to and understand customers' perspectives, preferences, goals
• Promote and encourage client and representative feedback regarding care and services
• Provide a prompt, courteous, responsive and flexible service to all clients and staff in a professional manner
• Proactively manage scheduling adjustments by identifying and assigning suitable replacement staff when changes arise
• Consider factors such as staff fatigue and travel time between services when scheduling to promote a safe, efficient, and sustainable workforce
• Promptly escalate any potential workforce shortages to the Operations Support Lead for timely resolution
• Assist with the development and ongoing maintenance of staff rosters
• Manage and maintain rostering and client management systems to improve customer service and deliver best practice services
• Effectively communicate schedules to employees and clients ensuring clarity and addressing any concerns or conflicts
• Provide administrative and clerical support to ensure smooth team operations.

• Proven home care scheduling experience
• Demonstrated proficiency in MSOffice products and specifically in rostering software packages
• Demonstrated experience in a high paced scheduling/administrative role within a medium to large sized organisation focusing on delivering quality services.
• Highly developed prioritisation skills with a proven ability to manage workload in order to achieve business outcomes
• Highly developed analytical skills with the ability to manipulate and analyse raw data and present the analysis in an appropriate manner
• Demonstrated problem-solving and decision-making skills, with the ability to effectively resolve scheduling conflicts and respond to staff concerns in a timely and professional manner.
• Excellent written and verbal communication skills, including negotiation skills
• A current National Police Clearance or the ability to obtain one.

If you're interested in this exciting opportunity and meet the requirements, please click 'apply now' to apply online. For further enquiries, please call Kammy Lee on 8468 8035 or email kammy.lee@randstad.com.au I look forward to your application, please note only the shortlisted candidates will be contacted immediately.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.