SAP ESM Consultant | Contract | Sydney
Join a large-scale enterprise transformation program as a SAP ESM Consultant, leading solution design and configuration for a major SAP Service Cloud V2 implementation. This is a client-facing role for someone who thrives on workshops, stakeholder engagement, and hands-on configuration in equal measure.
What you'll be doing
- Lead client workshops to map current and future state business processes
- Facilitate requirements gathering sessions with business and technical stakeholders
- Design end-to-end SAP Service Cloud V2 solutions covering case management, service request management, customer engagement, knowledge management, and service operations
- Configure organisational structures, business roles, workflows, business rules, queues, and service processes
- Define service request lifecycles, notifications, escalation processes, and work assignment rules
- Support integration design with SAP S/4HANA and other enterprise applications
- Prepare functional specifications and configuration documentation
- Develop and execute test scenarios, support UAT, and assist with defect resolution
- Support cutover planning and go-live readiness
- Conduct training workshops and develop training materials for business users
What we're looking for
- Deep SAP consulting background with hands-on delivery of customer service, case management, service operations, or field service solutions
- Proven experience implementing SAP Service Cloud V2 and/or SAP Enterprise Service Management (ESM)
- Track record leading discovery workshops and requirements gathering sessions
- Hands-on configuration experience within SAP Service Cloud V2
- Strong stakeholder engagement, facilitation, and consulting skills
- Experience supporting testing, deployment, and hypercare activities
- Excellent written and verbal communication skills
Desirable
- SAP Service Cloud V2 certification
- SAP Customer Experience (CX) implementation experience
- Experience in utilities or asset-intensive industries
- Experience in agile delivery environments and large enterprise transformation programs
The details
- Contract, running through to 30 April 2027, with a proposed start of September 2026
- Sydney based
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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