The Role
Working directly with business leads and enterprise architects, you will drive the functional lifecycle for SAP Service Cloud V2. You will facilitate requirements discovery, design fit-to-standard service processes, and execute complex hands-on configuration.
Key responsibilities:
- Lead design workshops for case management, work queue routing, and service request lifecycles.
- Translate operational requirements into functional specifications, business rules, and automated workflows.
- Own the solution design across integration points connecting SAP CX modules to back-end SAP S/4HANA systems.
- Guide build, testing, user acceptance (UAT), cutover, and deployment phases.
The Tech Stack & Environment
- Core: SAP Service Cloud V2, SAP Enterprise Service Management (ESM)
- ERP Integration: SAP S/4HANA
- Methodology: Agile transformation environment
- Delivery: Client-facing advisory and functional execution
What You Bring
- Proven SAP Depth: 7+ years in SAP consulting, including at least 3 years explicitly focused on SAP Service Cloud V2 or SAP ESM.
- Hands-on Configuration: Demonstrated technical capability configuring SAP Service Cloud V2 org structures, workflows, service process rules, and escalation paths.
- Integration Expertise: Strong practical understanding of data flows and functional dependencies between SAP CX tools and S/4HANA.
- Consulting Maturity: Excellent workshop facilitation, senior stakeholder management, and solution design documentation capabilities.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
