In this position, you will be the primary point of contact for a diverse client base. This role goes beyond standard parts counter work; you will problem-solve client enquiries and deliver comprehensive solutions to keep their businesses moving.
Key Responsibilities:
Respond to customer enquiries via phone, email, and in-person, delivering timely and effective technical solutions.
Provide accurate information regarding parts availability, pricing, and logistics lead times.
Collaborate internally with service, warehouse, and sales departments to resolve complex customer issues.
Accurately process orders and manage parts return claims in line with company policies.
Support the department manager with administrative and operational tasks as required.
Skills & Experience Required:
Proven experience in a customer service or parts advisory role, ideally within an industrial, transport, or automotive environment.
Strong problem-solving skills and a proactive, customer-first mindset.
Excellent communication and interpersonal skills.
Familiarity with ERP systems and the Microsoft Office Suite.
Desirable: Technical knowledge of mechanical or hydraulic systems, or a background in aftersales and service support.
What’s on Offer:
A competitive remuneration package tailored to your experience.
A stable, permanent full-time role with structured Monday to Friday hours.
Comprehensive on-the-job training and ongoing professional support.
Access to an employee benefits program offering discounts on groceries, electronics, and more.
Access to an Employee Assistance Program (EAP) and an annual Health and Wellbeing reimbursement fund.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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