About the Organisation
Join a values-driven, collaborative institution that fosters lifelong learning, inclusively, and professional excellence. We pride ourselves on creating a dynamic and supportive community environment for our staff, visitors, and stakeholders alike.
About the Role
We are seeking a highly organised and customer-centric Operations Officer to join our Estates and Facilities team. In this diverse role, you will act as the first point of contact for facilities management services, ensuring high-quality, responsive support across our campuses. You will manage customer enquiries, coordinate bookings, handle external facility hires, and maintain accurate data within our corporate systems.
Key Responsibilities
- Customer Service: Provide exceptional customer service regarding facilities management to internal staff, visitors, and members of the public.
- Workflow & Booking Coordination: Coordinate room and vehicle bookings, manage service requests, and oversee external facilities hire—including conducting tours, preparing quotes, and administering agreements.
- Systems & Data Fluency: Maintain accurate and up-to-date data across corporate information systems, including Space Management and Room Booking platforms.
- Operational & Emergency Support: Assist with security-related protocols, ensure procedural compliance, and provide hands-on support during campus incidents or emergencies as directed.
Skills and Experience Required
- Customer Focus: Proven experience delivering excellent customer service, conflict management, and negotiation skills within a team-based environment.
- Strong Administration: High-level organisational skills, strong data entry accuracy, and proficiency with the Microsoft Office suite and web-based platforms.
- Communication & Discretion: Exceptional verbal and written communication skills with a demonstrated ability to adhere strictly to confidentiality and operational protocols.
- Qualifications: A commitment to ongoing learning, demonstrated by relevant work-related experience and/or training.
Note: Applicants must hold a valid Australian driver’s license and appointment is subject to a satisfactory National Police Check.
If you are interested in applying for the role, please click the apply now button.
For further information or to answer any questions, please contact Kerrie Donohue on 0439001941 or email kerrie.donohue@randstad.com.au
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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