Randstad is seeking a Nespresso Field Service Technician who is as passionate about customer care as they are about fixing machines. In this role, you’ll build trusted relationships, solve problems with care and confidence, and turn every service visit into a positive customer experience. This is a low-frequency role offering approximately 3-5 shifts per month, depending on operational demand. This position is ideal for someone looking for flexibility. Supplemental income rather than consistent weekly hours. The successful applicant will be sent to Sydney for the appropriate training to give you the confidence to provide exceptional tech support on the road.
Based in Hobart and reporting directly to the Technical Manager, you’ll support customers across metro, regional and remote locations in Tasmania. You’ll combine hands-on fault finding with warm, clear communication and owning each job from diagnosis through to a safe, high-quality resolution.
As a Field Service Technician, You’ll:
- Deliver premium field service through troubleshooting, repair, preventive maintenance, installation support and functional testing.
- Build confidence and lasting relationships with your clients.
- Take ownership of service recovery and customer-impacting escalations, providing clear updates and coordinating the right support through to resolution.
- Use structured fault finding and evidence-based testing to improve first-time fix quality, reduce repeat repairs and protect customer trust.
Ready to Make an Impact? Here’s What You’ll Bring:
- Your technical skills matter and so does the way you make people feel. You’ll bring a calm, optimistic approach and genuine pride in helping customers.
- Proven hands-on field service experience with coffee machines, commercial equipment or a similar electrical or mechanical environment.
- Strong customer-facing communication skills and confidence supporting B2B customers, service recovery and complex situations.
- A safety-first mindset, strong attention to detail and the ability to work independently.
- Flexibility to support metro, regional and remote work, with a willingness to travel as required.
- A current Drivers licence and vehicle.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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