Market Operations Associate - Loan Administration Specialist
Location: South Eveleigh
Business Unit: Market Operations
Duration: 12-Month Fixed Term Contract...
Salary: $38.89 per hour + super
About the Role
We are seeking a detail-oriented and customer-focused Loan Administration Specialist to join the Core Non-Originations team at a leading Big 4 Australian bank. In this fast-paced operations role, you will be responsible for providing administrative support across the post-settlement lifecycle of consumer and home loan accounts.
You will play a critical role in ensuring existing home loan customers experience seamless service when modifying, managing, or finalising their loans.
Key Responsibilities
- Post-Settlement Loan Processing: Accurately process post-approval requests on existing home loan accounts, including loan maintenance, interest rate conversions, product switches, and offset account linkages.
- Discharges & Variations: Handle requests for partial or full property discharges, title updates, and loan limit alterations in line with credit guidelines and policy.
- Data Integrity & Compliance: Maintain high accuracy when updating core banking systems and ensure strict adherence to banking regulations, responsible lending standards, and internal risk policies.
- Stakeholder Collaboration: Work closely with internal teams, customer service representatives, brokers, and solicitors to resolve queries and ensure timely processing.
- Customer-Centric Problem Solving: Investigate and resolve complex operational queries or discrepancies on active loan accounts within agreed SLA turnaround times.
What We Are Looking For
Relevant Experience: Previous experience in loan administration, mortgage processing, banking operations, or financial services support.
Attention to Detail: High accuracy in data entry and complex documentation processing under volume-based SLAs.
Technical Aptitude: Familiarity with core banking platforms, workflow management systems, and intermediate Microsoft Excel/Office skills.
Problem-Solving Skills: Strong analytical ability to review loan documentation, interpret credit policy, and troubleshoot post-settlement issues.
Communication: Excellent written and verbal communication skills to interact effectively with internal and external stakeholders.
Why Join Us?
Competitive hourly rate of $38.89/hr + super.
12-month contract with potential opportunities for growth/permenancy and career progression within a major financial institution.
Hybrid working environment after training offering a balance of office culture and working from home.
Supportive team environment with comprehensive onboarding and training provided.
Why Join Us?
At a Big 4 Bank, the opportunities for growth are vast. You will work in a values-driven environment that focuses on innovation, collaboration, and the financial wellbeing of our community. Our South Eveleigh site offers a modern, flexible workspace designed to help you do your best work.
Ready to make an impact? Click ‘Apply’ to start your journey with us. Feel free to share your CV with me - eileen.leo@randstad.com.au
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
