it support officer - kyneton

You will be responsible for:

• Acting as the first point of contact for technical enquiries (face to face, onsite).
• Logging, triaging, and managing incident priorities under tight, time critical constraints.
• Setting up, configuring, testing, and decommissioning field devices, laptops, printers, and specialised operational equipment.
• Resolving routine issues around user account logins, password resets, software errors, and basic network connectivity (wired and wireless).
• Maintaining highly accurate asset tracking records and documentation for all deployed equipment.

The Environment & Logistics

• Work Dynamics: Critical function, fast paced environment requiring rostered shifts, including early mornings, evenings, and weekends.
• Physical Component: Includes light manual handling of IT equipment and standing for extended durations.
• Travel: Located at a hub but may be required to travel between local sites to assist (a current Australian driver licence is mandatory).

What You'll Bring

• Technical Foundations: Proven experience delivering Level 1 IT support, service desk, or field technical assistance (2+ years).
• Core Systems: Proficiency with Windows devices, PC hardware, MS Office, Teams and standard ticketing tools.
• Operational Aptitude: Comfort learning specialised proprietary hardware workflows quickly and assisting non technical users under pressure.
• Soft Skills: Outstanding communication, a calm demeanour during high pressure peaks, and exceptional escalation judgement.
• Integrity: Absolute political neutrality and professionalism when handling sensitive data.

• Flexibility & Reliability
• Car & Licence required

Ready to Apply?

If you meet the mandatory requirements, possess full Australian work rights, apply now to be a part of an exciting project.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.