Are you an operational transport leader who thrives in dynamic, mission-critical environments? Your new company is a established multi-modal land passenger transport operator managing vital public and private transit networks across urban and regional corridors. Their footprint covers scheduled passenger bus networks, light and heavy rail corridors, point-to-point fleets, and specialized transit logistics.They are seeking an experienced Operations & Service Delivery Lead for an ongoing contract role (minimum commitment through to the end of January 2027). In this pivotal position, you will drive operational punctuality, network continuity, and frontline service reliability to keep commuters moving safely every day.
What You’ll Do:
- Drive Service Delivery: Oversee daily network execution, ensuring scheduled runs, headway compliance, and high on-time running performance (OTP) across contracted passenger routes.
- Incident & Disruption Management: Act as the key operational escalation point for route disruptions, major network incidents, weather events, and service diversions, deploying rapid contingency responses.
- Cross-Functional Depot Coordination: Partner closely with depot supervisors, driver rostering, and fleet engineering teams to guarantee vehicle run-out targets and driver coverage are achieved daily.
- Safety & Regulatory Compliance: Champion a safety-first culture by ensuring strict adherence to transport safety standards, chain of responsibility, fatigue management, and incident reporting protocols.
- Operational Modernization: Assist in embedding new telematics, dispatch software, and depot planning for low- and zero-emission fleet rollouts.
What You’ll Bring:
- Proven Transport Experience: Strong track record in operational management within passenger transport, bus/rail networks, public transit operations, or large-scale fleet logistics.
- Real-Time Decision Making: Demonstrated ability to manage high-pressure live network environments and resolve logistical bottlenecks calmly and decisively.
- Systems & Telematics Knowledge: Familiarity with Computer-Aided Dispatch / Automated Vehicle Location (CAD/AVL), telematics, and workforce rostering platforms.
- Safety & Compliance Focus: Strong understanding of passenger transport regulations, WHS/OHS frameworks, and fatigue management policies.
- Collaborative Leadership: Exceptional communication skills with the ability to build rapport across frontline drivers, depot engineers, and corporate stakeholders.
Why Join?
- Competitive Daily Rate: $700 – $900/day + Superannuation.
- Contract Stability: Long-term, ongoing assignment secured through at least the end of January 2027.
- Essential Community Impact: Play a central role in delivering critical mobility infrastructure that thousands rely on daily.
- Modern Fleet Initiatives: Be part of forward-looking projects, including network electrification and next-gen fleet tech.
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At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.