hardships & collections consultant

• Manage inquiries for existing customers relating to customers mortgages
• Act with urgency and respond to customer queries in a empathetic and professional matter
• Dealing with hardship calls and coming up with solutions
• Always look for new opportunities to delight our customers
• Contributing to the development and continuous improvement of customer experience

The ideal candidate will have:

• A strong background in handling difficult calls or customers
• High level of empathy and resilience
• Professionalism and empathy when handling inbound and outbound calls
• Proven examples of strong customer focus and dispute resolution
• Possess high degree of attention to detail and accuracy
• Ability to work a rotating roster between the hours of 8am-8pm Monday- Saturday
• Must be available to commence Monday 3rd of August 2026

Benefits:

• A great pay rate of $40.84 p/h
• Enjoy the convenience of working close to home at Bedford Park with onsite parking
• An exciting opportunity to work within one Australia’s largest banking institutes
• This organisation offers extensive and thorough training programs which aid staff learning and development
• Full-time hours provided, casual 9 month assignment with view to transition to permanent if you are the right fit for the role
• Multiple exciting benefits and discounts that come with working for a Big 4 Bank!

Please note: If succesful from your initial interview you must be available to attend an in person Assessment Centre on Thursday 9th July at Bedford Park.

Applications:

If you feel your skills match the above criteria, please attention your CV in MS Word format to Emily Bridgland, then click APPLY now! Please note only short listed candidates will be contacted.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.