Are you passionate about combating fraud and protecting individuals from scams?
We are seeking a dedicated Fraud & Scams Officer to join a Big 4 Bank in Bedford Park, commencing on Monday 12th October 2026.
In this role, you will play a crucial part in identifying, investigating, and providing service to customers who are experiencing suspicious or fraudulent activities on their banking products.
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operational
fraud & scams officer
posted 9 september 2026
summary
- bedford park, south australia
posted 9 september 2026
- reference number
- 90M0708340_4550298136441653241
randstad operational
we find, nurture, and connect uniquely skilled talent with employers when they need it, building successful teams that scale as their business grows while positioning individuals for rewarding careers and businesses for operational success.
Are you passionate about combating fraud and protecting individuals from scams?
We are seeking a dedicated Fraud & Scams Officer to join a Big 4 Bank in Bedford Park, commencing on Monday 12th October 2026.
In this role, you will play a crucial part in identifying, investigating, and providing service to customers who are experiencing suspicious or fraudulent activities on their banking products.
Key Responsibilities include (but are not limited to):
- Inbound and outbound calls from customers in relation to card and digital fraud, scams, merchant fraud and any dispute matters
- Provide guidance and support to individuals who have been victims of fraud
- Monitor phone, internet banking, credit card, cheque, merchant fraud and transactional alerts for fraud and scam activity
- Create scam and fraud files for case management
- Refund and recover funds
- Reporting fraudulent customers to regulatory bodies
- Follow compliance and regulation protocols
- Analyse data to identify patterns and trends related to fraudulent activities
About you:...
qualification
