We are partnering with a highly respected, Australian-owned sovereign defence contractor. Specialising in advanced systems engineering, integration, and ongoing support, our client delivers mission-critical capability to the Australian Defence Force and related sectors. Due to sustained growth and new project demands, they are seeking a highly capable Field Service Representative to join their specialist support team.
The Role
As the Field Service Representative, you will be the on-site technical authority managing the health, maintenance, and operational readiness of advanced C4I (Command, Control, Communications, Computers, and Intelligence) and surveillance platforms.
This is a highly autonomous, field-based position requiring travel to various client sites and remote locations. You will act as the crucial link between the engineering team and the end-user, ensuring maximum system availability and fostering strong client relationships on the ground.
Key Responsibilities
... Run scheduled preventative maintenance and unscheduled corrective maintenance on complex deployed systems.
Perform advanced fault-finding, diagnostics, and troubleshooting of electronic, RF, and IT network systems down to the Line Replaceable Unit (LRU) level.
Conduct system upgrades, software patching, and hardware modifications on client sites.
Act as the primary technical point of contact for site commanders and end-users.
Provide on-the-job training, technical advice, and coaching to client operators.
Maintain comprehensive and accurate logs of all maintenance activities, defects, and configuration changes using dedicated management systems.
Generate detailed field service reports and technical investigations.
Manage local spare parts inventory to ensure rapid resolution of technical faults.
About You
To be successful in this role, you will be a hands-on, methodical problem solver who thrives in high-pressure environments without the need for constant supervision. You must possess the technical depth to understand complex systems and the communication skills to translate that to non-technical stakeholders.
Key Requirements:
Security Clearance: An active Australian Department of Defence Security Clearance (NV1 or higher) is strictly required for this role.
Qualifications: Tertiary qualification (Degree, Diploma, or Certificate IV) in Electronics, Telecommunications, Systems Engineering, IT, or a related technical discipline.
Experience: Proven background in a field service, technical support, or maintenance role, preferably within defence, aerospace, or heavy industry.
Technical Acumen: Strong ability to read and interpret technical schematics, wiring diagrams, and complex system manuals.
Mobility: A valid Australian Driver’s License and a willingness to travel extensively, often at short notice.
What is on Offer
A highly autonomous role working with cutting-edge, mission-critical technology.
The opportunity to directly impact the operational readiness of the Australian Defence sector.
Competitive remuneration package tailored to your experience, plus travel allowances.
Long-term career stability with a leading sovereign defence contractor.
The candidate must be an Australian citizen and be eligible to obtain a security clearance or have a NV1 or Baseline Security Clearance.
If you're successful, you’ll join a collaborative team of highly experienced and talented professionals. If this role sounds enticing to you, please do not hesitate to apply now or send Rohan an email at Rohan.cantleysmith@randstad.com.au.
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At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
