Randstad is searching for a skilled and accomplished EL1 Service Guidance Officers who possesses a keen eye for detail and excels in their field. This role requires the ability to build and sustain strong relationships. Our collaborative department is in need of an enthusiastic individual who embraces challenges and is committed to making a positive impact within communities for the federal government sector.
About your new role
The EL1 Service Guidance Officers is accountable under broad direction to undertake complex work that delivers quality outcomes across service guidance and practice functions. In this leadership capacity, the role directly supervises a small team of APS5 and APS6 staff as well as assigned contractors, taking responsibility for planning, resource and performance management, workload allocation, and establishing strategic priorities to meet operational requirements. The position oversees the development and delivery of clear, accessible operational guidelines, letters, and knowledge articles, while providing strategic and technical advice regarding the participant pathway, specific cohorts and access and planning business improvements.
What you will need to exceed
...- Strong ability to lead, coach, and manage the performance and workloads of a small team (including APS5, APS6 staff, and contractors). This includes setting high work standards, establishing strategic priorities, and fostering an inclusive culture that encourages diverse ideas.
- Excellent written and verbal communication skills, specifically the ability to develop clear, Plain English resources (such as guidelines, letters, and knowledge articles) within the government style guide. An enthusiasm for accessible design and innovative approaches to accessibility is highly regarded.
- Strong interpersonal skills to build productive customer relationships, collaborate with external communities to co-design resources, negotiate across forums, and resolve escalated complaints
- Ability to coordinate complex, detailed, and sensitive projects across various business areas. Candidates need strong analytical skills to evaluate quantitative and qualitative data, make timely decisions, and manage risks across wide-ranging activities.
- High attention to detail and the ability to proactively manage competing priorities in a fast-paced environment. Candidates must also possess emotional resilience and empathy to navigate conflict, challenging conversations, and confronting information.
- A positive, contemporary attitude toward people with disability, paired with a high level of understanding and practical knowledge of disability and its impact on individuals.
Must have
- Must be an Australian Citizen
Next steps
If you are a project expert with a commitment to inclusivity, collaboration, and transformative change, we invite you to apply and be part of this inspiring journey.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
