customer support officer/call centre | government

Are you a proactive, customer-focused communicator who thrives in a fast-paced environment? We are seeking a motivated ASO3 Officer for an exciting contract opportunity with a leading organization.

If you excel at building rapport, engaging in meaningful conversations, and helping individuals navigate their success journey, this role is for you!

In this role, your primary focus will be delivering exceptional customer service through high-volume phone engagements to drive onboarding, retention, and customer success.

• High-Volume Call Operations: Manage high-volume inbound and outbound phone campaigns to engage prospective and current customers.

• Customer Advocacy & Barrier Identification: Identify key obstacles preventing individuals from progressing through their journey and offer targeted support solutions.

• Systems & Data Integrity: Navigate multiple internal systems simultaneously, maintaining meticulous records and clear case notes.

• Insights & Continuous Improvement: Analyse campaign outcomes, identify recurring trends, and provide actionable reporting to improve processes.

• Call Centre Experience: Strong background in high-volume inbound and outbound telephone environments.

• Customer Engagement: Proven ability to build rapport quickly, influence positive outcomes, and drive customer retention.

• Tech-Savvy & Detail-Oriented: Ability to multitask across multiple software platforms while maintaining precise attention to detail.

• Analytical Mindset: Demonstrated capability to track outcomes, report on trends, and present clear insights.

⚠️ MANDATORY PREREQUISITES

To be considered for this role, you MUST possess:

• Current Working with Children Check (WWCC)

• Current National Police Check (NPC)

Applications without these current clearances will not be processed.

Ready to take the next step?
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