About the Role
We are a well-loved Australian FMCG brand looking for an empathetic, caring, and detail-oriented Customer Service Specialist to join our welcoming team over the busy festive season.
In this role, you will be the heart of our community support, nurturing relationships across both our everyday shoppers (B2C) and retail stockist partners (B2B). If you take pride in active listening, thoughtful problem-solving, and bringing warmth to every interaction, we would love to have you support our team during our most meaningful time of the year.
What You’ll Be Doing
Thoughtful Support: Manage and attend tickets per week via Freshdesk, offering helpful, patient, and warm communication.
Loyalty & Rewards Program Care: Act as the dedicated support point for our shopper rewards program assisting members by updating rewards card numbers, updating email addresses, verifying account checks, and resolving missing cashback inquiries so shoppers get the full value of their member benefits.
Online Shopper Guidance: Support our online shopping community by seamlessly navigating across different digital ordering platforms to help customers place, track, and manage their orders with ease.
Compassionate Problem Solving: Handle customer escalations with reassurance and emotional intelligence, transforming stressful holiday moments into reassuring resolutions.
Collaborative Teamwork: Work closely and cooperatively with internal colleagues to ensure every customer feels heard and valued.
What We Are Looking For
Relevant Experience: Background in customer service, ticketing environments (Freshdesk experience highly regarded), or customer support operations.
Empathetic Communicator: A natural flair for positive, considerate written and verbal communication, with strong de-escalation skills.
Adaptable & Attentive: Comfortable toggling between multiple online portals, shopper platforms, and loyalty systems with high attention to detail.
Holiday Availability: Dedicated to supporting our team and community across the busy Christmas and festive period.
Why You’ll Love It Here
Competitive Pay: $43.00 per hour + superannuation, paid weekly via timesheets.
Work-Life Balance: Enjoy the comfort of hybrid flexibility. 2 days working from home and 3 days in our Macquarie Park office (Thursdays are our shared anchor day for team connection and collaboration).
Supportive Environment: A culture grounded in kindness, mutual support, and psychological safety where your dedication is genuinely appreciated.
Ready to Join Us?
We believe great customer care comes from genuine empathy and teamwork. If this sounds like the right environment for you, we would love to connect.
To apply, please email your resume directly to Beth Dargan at beth.dargan@randstad.com.au — we look forward to hearing from you!
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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