Job Title: Team Leader – Customer Service
Contract: Full-time, Temporary (Mat Leave Cover) | Mon–Fri, 8:30am–5:00pm (38 hrs/wk)
Pay: $61.53/hr
About the Role
Lead a local council customer service team in managing daily public inquiries, cashiering, and team rosters while acting as the senior escalation point for complex issues.
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summary
- footscray, victoria
- au$ 61.53 per hour
posted 24 september 2026
- reference number
- 90M0716313_2943320152745778705
randstad professional
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Job Title: Team Leader – Customer Service
Contract: Full-time, Temporary (Mat Leave Cover) | Mon–Fri, 8:30am–5:00pm (38 hrs/wk)
Pay: $61.53/hr
About the Role
Lead a local council customer service team in managing daily public inquiries, cashiering, and team rosters while acting as the senior escalation point for complex issues.
Key Responsibilities
Contract: Full-time, Temporary (Mat Leave Cover) | Mon–Fri, 8:30am–5:00pm (38 hrs/wk)
Pay: $61.53/hr
About the Role
Lead a local council customer service team in managing daily public inquiries, cashiering, and team rosters while acting as the senior escalation point for complex issues.
Key Responsibilities
- Supervise daily contact channels (phone, email, walk-ins, online) and staff rosters.
- Oversee daily cashiering, floats, and end-of-day banking reconciliation.
- Resolve escalated customer complaints using council policies and statutory rules.
- Manage phone systems, customer request databases, and website/intranet updates.
- Onboard, train, and mentor customer service staff.
- Collaborate with internal teams to set and enforce Service Level Agreements (SLAs).
- Coordinate customer support during municipal emergencies and attend occasional after-hours events.
- Ensure full compliance with Vic OHS, Equal Opportunity, and risk management standards.
qualification
