Pay Rate: $40.00/hr + Super
Location: Melbourne CBD
Work Setup: Fully office-based for initial 4-week training, moving to 3 days office / 2 days WFH
Duration: 6-Month Contract ( October 2026 – April 2027)
About the Opportunity
We are recruiting on behalf of a major general insurance provider for dedicated Customer Service Consultants to join their high-performing Melbourne CBD team.
If you bring solid general insurance experience and excel in a fast-paced environment, this role offers an ideal balance of hybrid flexibility, structured support, and varied daily tasks.
What You'll Be Doing
You will manage member interactions across multiple channels:
Inbound Phone Service (60%): Assist members with policy enquiries, coverage details, and new policy setups.
Workflow & Written Requests (20%): Process email submissions, online referrals, and social media queries through internal workflow systems.
New Business & Sales (10%): Handle inbound enquiries from prospective members looking for new coverage.
Outbound Support (10%): Complete non-sales follow-ups to ensure documentation and enquiries are fully resolved.
Hours & Location
Operating Hours: Rotating shifts between 8:00 AM – 8:00 PM , Monday to Friday.
Training & Buddying: 2 weeks of full-time in-office training and hands-on buddying with experienced team members in Melbourne CBD to set you up for success.
Hybrid Split: 3 days in the Collins Street office, 2 days working from home.
Key Requirements
Insurance Experience: Prior background in general insurance (policy admin, claims, or contact centre) is essential.
Communication: Clear, articulate verbal phone skills and concise written communication.
Tech Proficiency: Comfortable navigating workflow platforms, CRMs, and multiple screens simultaneously.
Availability: Able to start on 26 October 2026 and work a rotating 8am–8pm roster.
Ready to Apply?
APPLY NOW with your updated resume to be considered.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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