Location: Windsor Area, Melbourne
Work Type: Full-Time or Part-Time Rosters (Minimum 3 x 7-hour shifts per week)
Hours: 24/7 Operations – All Shifts Available (Day, Afternoon, & Night Roster Flexibility)
Salary: Competitive Hourly Rate + 12% Superannuation + Great Shift Penalties!
Your New Company
Our client is an iconic Australian brand with a proud history and an even more exciting future. As they transform into a leading technology and telecommunications innovator, they are dedicated to helping customers, employees, and communities thrive in a connected world.
They are looking for energetic, passionate, and dedicated Call Centre Agents to join their vital national Triple Zero (000) emergency hotline team in the Windsor area. This is a high-impact role where you can make a genuine, life-saving difference every single day.
Why Join?
...- Work That Matters: Be the calm, reassuring voice supporting Australians on their most critical days.
- Flexibility & Rewards: Minimum of 3 shifts per week with lucrative shift penalty rates for late, night, and weekend hours.
- Great Benefits: Access exclusive employee benefits, wellness programs, and mental health support resources whenever you need them.
- Comprehensive Training: Receive 3 weeks of intensive, expert on-the-job training to fully equip you for success from day one.
- Inclusive Culture: Join a welcoming, diverse team environment where everyone is safe, respected, and celebrated.
Important Information & Roster
- Location: Windsor, Melbourne (Close to public transport).
- Shifts: All shifts available. Operations run 24/7, requiring flexibility across Day, Afternoon, and Night shifts (minimum 3 x 7-hour shifts per week).
- CRITICAL REQUIREMENT: Candidates must have full, uninterrupted availability over the peak December/January period (including public holidays).
About The Role
Operating in a fast-paced, high-volume environment with precision and empathy, your primary focus is to triage inbound emergency calls and connect callers to Emergency Service Organisations (ESOs), including Police, Fire, and Ambulance.
Your daily responsibilities will include:
- Answering high-volume inbound emergency calls from across Australia and connecting callers quickly and accurately to the required service.
- Ensuring 100% quality and data precision on every connection to maintain critical safety standards.
- Strictly adhering to operational procedures and structured response systems.
- Treating every caller with a calm, empathetic, and professional approach.
- Participating actively in ongoing coaching, quality assurance, and skill development sessions.
About You
- Previous experience in Customer Service, Call Centre, Retail, or Hospitality environments.
- Proven ability to remain calm, focused, and methodical under high-pressure conditions.
- Solid computer skills - ability to active listen, type accurate notes, and cross-reference information simultaneously.
- Strong spelling and a solid knowledge of Australian states, territories, and cities.
- Ability to work a minimum of 3 shifts per week across a 24/7 roster, with mandatory availability during December and January.
Mandatory Compliance Requirements
Due to the critical national infrastructure nature of this role, all successful candidates must:
- Hold Australian Citizenship, Permanent Residency, or a valid visa with working rights.
- Successfully pass a National Criminal History Check.
- Successfully pass a pre-employment hearing test.
Ready to Make a Difference?
If you are looking for a platform to develop your career and be part of something bigger, we want to hear from you!
APPLY NOW or email Abbey.Morris@randstad.com.au with your resume.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
