Are you an experienced call centre or customer service professional who is immediately available for your next role? We are currently partnering with a prominent South Australian public sector division to source dedicated Customer Service Officers.
Operating within a fast-paced, high-volume environment, you will be the first point of contact for individuals and organisations navigating essential compliance and application processes. This role perfectly blends high-touch inbound phone support with meticulous database administration.
Key Responsibilities
As a Customer Service Officer, your day-to-day will focus heavily on managing high volumes of enquiries and ensuring precise data administration:
- Front line Call Centre Support:
- Application processing
- Inbound and outbound phone communication
- Updating client files
- Conflict resolution
What We Are Looking For
We are specifically seeking experienced call centre operators. To be successful in this role, you must demonstrate:
- Proven Call Centre/Customer Service Experience: A track record of handling high-volume inbound calls and managing a general enquiries inbox effectively.
- Meticulous Attention to Detail: The ability to review complex documentation, match data accurately, and minimise processing errors.
- Resilience & Autonomy: Comfort working in a fast-paced environment with a high workload, meeting tight deadlines with minimal supervision.
- Strong Tech Literacy: Proficiency in navigating the Microsoft Office suite and an ability to quickly adapt to custom database software.
- Conflict Resolution: Experience handling confidential data with sensitivity, using negotiation and conflict resolution skills when handling difficult enquiries.
Mandatory Requirements
All candidates MUST ALREADY HOLD:
- A current Working with Children Check
- A current National Police Check.
How to Apply
Click APPLY and upload your CV in WORD format. For confidential enquiries please contact Michelle Lee Bradshaw at michelle.leebradshaw@randstad.com.au
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
