customer service officer

About the Organisation We are dedicated to building a sustainable and thriving community for present and future generations. Our focus is on delivering high-quality services that enhance the wellbeing of our residents. To achieve this, we invest in a skilled, professional, and collaborative workforce capable of meeting current priorities and embracing future challenges in a safe and supportive working environment.

About the Role This is not your standard customer service position. We are looking for a proactive thinker who can step outside the box to deliver exceptional service. As a Customer Support Officer, you will be the face and voice of our organisation, helping community members navigate services and finding solutions to their enquiries.

This fast-paced role requires excellent multitasking skills as you manage customer interactions across multiple channels, including phone, email, online platforms, and face-to-face service counters.

Key Responsibilities

• Customer Excellence: Deliver friendly, accurate, and positive customer experiences across all communication channels, resolving enquiries in line with our service standards.

• Administration & Finance: Process financial transactions (including cash handling and daily reconciliations up to $500), manage information flow across computer systems, and prepare routine correspondence.

• Community Advocacy: Educate residents on available services, gather community feedback to help improve our processes, and assist with local civic events and promotional activities.

• Team Collaboration: Participate in rosters, attend team meetings, and work closely with other departments to support continuous service improvement.

What You Bring to the Team

• Service Excellence: Proven experience delivering high-quality customer service to a diverse community, with the ability to handle challenging interactions calmly and respectfully.

• Tech & Numbers Savvy: Strong digital literacy with the ability to learn complex databases, records systems, and payment platforms, alongside experience with cash and EFT reconciliation.

• Strong Communication: Excellent verbal and written communication skills, with the ability to explain policies and processes in plain, clear English.

• Time Management: The organizational skills to prioritize your own workload, multitask, and meet deadlines with minimal supervision.

• Qualifications: A relevant Certificate III or IV is desirable, but equivalent practical experience is highly valued.

  Why Partner with Randstad?

  When you contract with Randstad, you gain the peace of mind of working with a reputable, global HR and recruitment services leader. We are specialists in government recruitment, and our consultants are subject matter experts, fully trained in navigating the complexities of the sector.

  We are committed to providing you with genuine care and support, including:
  A dedicated point of contact.
  Access to our new Contractor Benefits Portal with exclusive discounts on phone plans, health insurance, movie tickets, and a wide variety of retailers.
  Exclusive access to roles.
  Three pay runs per week, ensuring you are always paid within the week.
  Access to professional development programs, events, and coaching.

  APPLY NOW!
  Please submit your CV only via the link below. Due to the high volume of applications, we are unable to accept applications submitted via email or phone.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.