customer service officer

Key Responsibilities

• Deliver outstanding service across counter, phone, and digital contact channels.
• Process over-the-counter payments, handle floats, perform daily reconciliations, and manage cashiering duties.
• Serve as a key liaison between the public and Council staff, accurately logging customer service requests into corporate systems.
• Adapt quickly to continuous service updates by staying informed via Council systems, intranet, and knowledge bases.
• Handle complex or basic enquiries independently, applying sound judgment to manage challenging or high-pressure situations appropriately.
• Role model Council's customer service standards and support team leaders in training fellow Customer Support Officers.
• Maintain strict privacy, confidentiality, and Occupational Health & Safety (OHS) standards.

What We Are Looking For

• Qualifications & Experience: A post-secondary qualification with relevant experience, or lesser qualification paired with strong, high-level customer service experience.
• Technical Skills: Sound computer literacy with proven experience navigating administrative systems, CRM platforms, and call center technologies.
• Communication & Adaptability: Excellent interpersonal and comprehension skills, with the ability to tailor communication for customers from diverse backgrounds, including individuals with disabilities and Culturally and Linguistically Diverse (CALD) communities.
• Problem-Solving & Multitasking: Demonstrated ability to manage competing priorities, handle accurate cashiering duties, and work effectively under minimal supervision.
• Desirable: Fluency in a language other than English to assist with low-level interpreter/translation support for our community.
• Local Council Experience is highly desirable.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.