Role: Customer Service Officer
Employer: Local Council near Preston
Location: Coburg
Job Type: Temporary Contract
Start Date: Monday, 12 October 2026
End Date: Thursday, 31 December 2026
Hours & Schedule: (Mon – Fri, 09:00 – 17:00)
Pay Rate: $42.52 per hour + Super
The Customer Service Officer will deliver first-contact customer service across phone, face-to-face, and digital channels. Operating as the face and voice of the local council, the goal is to resolve community inquiries efficiently, empathetically, and professionally.
1. Customer Service & Case Management
Provide fast, efficient, and empathetic service aiming for 1st Contact Resolution.
Accurately record unresolved inquiries and requests into the CRM (Pathway) system.
Handle customer complaints calmly and professionally in accordance with council values.
2. Contact Centre & Digital Channels
Manage incoming phone inquiries, providing clear and helpful information.
Handle digital channels concurrently, including webchats, social media responses, emails, and e-CRS forms.
3. Counter Duties & Cashiering
Welcome visitors at reception and effectively manage customer flow during busy periods.
Receive and process payments for council fees (e.g., rates, infringement payments) adhering strictly to cash-handling protocols.
Receive incoming deliveries/couriers and sharps containers according to safety guidelines
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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