customer service officer (casual)

Job Title: Customer Service Officer (Casual)

Work Type: Casual (Flexible Shifts)

Location: Spirit of Tasmania Quay / Geelong Terminal

Join an Iconic Australian Experience in Geelong Port!

Randstad has partnered exclusively with Spirit of Tasmania to build a dynamic, diverse terminal operations team as we prepare for the arrival of the new fleet!

Whether you are balancing university studies, family life, or simply looking for flexible casual work to suit your lifestyle, we welcome applicants from all backgrounds and career stages.

Variable shifts with the potential for uplift during peak travel seasons across morning, afternoon and evening rosters.

Your Role Across 3 Key Operational Streams:

You will be working across three core terminal areas, allowing you to build broad skills or focus where your interests lie:

• Passenger Services & Check-In: Delivering face-to-face customer care, managing digital check-in systems, and handling voyage administration.
• Biosecurity & Vehicle Inspections: Assisting with vehicle lane checks to maintain biosecurity regulations before boarding.
• Freight & Logistics Operations: Managing commercial transport check-ins, weighbridge documentation, and coordinating yard logistics in a live freight environment. (Ideal for candidates who enjoy structured admin and supply chain operations!)

What We Are Looking For:

• Organised, attentive individuals with solid computer literacy and administrative confidence.
• Great communication skills and a professional approach to customer service and policy application.
• Comfortable working both indoors and outdoors in an active terminal environment.
• Availability for flexible morning, afternoon and weekend shifts.

What’s On Offer:

• Great Benefits: Free onsite parking, uniform provided, onsite gym access.
• Supportive team culture with structured buddy-system onboarding